by Chris Billowsin Spirit Speculations0 commentstags: Corporate Corruption, Corporations Don't Think, Institutional Learning
It is almost a year ago an individual, Brian Sinclair who was both physically and medically compromised died in the Emergency Room of our largest hospital. He died because for almost three days, he did not receive easily available antibiotics for a common bladder infection. Understandably, the media, public, and opposition parties were outraged and demanded heads. It was a disgusting display of neglect and failure. Despite evidence that Brian had initially approached the triage desk to alert the employees of his need, for close to three days, nobody bothered to treat Mr. Sinclair which led to his death. The government and health officials claimed systemic failure. They did not want to accuse any individuals of misconduct or failure. In one way, this can be seen as admirable as some employers employ scapegoating as a way of deflecting attention from themselves. But when is a “systems failure” simply a cop-out? I would argue that claiming “systemic failure” is just like scapegoating but instead of blaming an individual, a faceless system is blamed, and instead of being punished, it is to be fixed. It is more palatable to do since it is emotionally draining to discipline staff. Not to mention, there […]
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