Journals of Doc Surge

Sep 05

Keep Asking Until You Get The Answer You Want

September 05, 2008 by Chris Billows in Business Beller 0 comments tags: Customer Service, Defining Life, Human Condition

I just dealt with a situation where my financial institution originally said no to me when I tried open up a new business savings account. I expressed my frustration, then went ahead and asked another branch manager to do the same thing – he said yes. It just proves to me that people are more important than institutions. One person interprets rules one way, the other a different way. The thing to remember is not to ask for something that is unreasonable or illegal. In my case it was about the interpretation about a specific banking package. I explained to both how both the documentation and the staff below them interpreted the account the same way I did. That reasoning did not work with the person who said no, but thankfully worked with the person who said yes. Of course, I am more interested in bringing my personal business to the reasonable branch manager. Giving the answer the customer expects is easily the simplest way to retain them.

Aug 28

The Game of Monopoly: A Lesson in Boring Game Design

August 28, 2008 by Chris Billows in Hobby Heedings 2 comments tags: Games Analysis

I personally don’t understand why Monopoly is liked as much as it is. Its immense popularity is demonstrated by estimates that over 750 million people have played the game. That is sad to me because while the game idea is intriguing (acquiring properties and become a business monopoly), the implementation is boring. Two of the critical aspects of a good game is being presented meaningful choices and keeping the outcome interesting, both which Monopoly lacks. The lack of interesting choices is the first problem. You move around the board and purchase properties. Yes, there is some strategy to that, but generally there are more desirable properties that everyone wants. Once the best properties are bought, your chance of getting any of them is very remote. Trading is something you have control over but again that is pretty set since most people will not trade Park Place for Mediterranean Avenue. The choices that Monopoly presents to the player are just not interesting enough. The second problem with Monopoly then rears its ugly head. Once you are behind, there is very little chance of catching up. When a person has control of most of the board, your chance of actually defeating him […]

Aug 25

An Ecology of Taxpayers

August 25, 2008 by Chris Billows in Spirit Speculations 0 comments tags: Comprehensive Analysis, Human Condition, Political Opinion

In Canada and other western nations, government provides allot of services to its citizens. All of this is funded by taxpayers. The biggest problem is that governments and its agencies spend the taxpayers’ money in ways that ends up creating further obligations on the taxpayer. The Canadian Taxpayers Association tirelessly works to make government more accountable and while they can be too ideological and short sighted in their criticism of all taxes, I do agree with their general view that governments are bigger than they should be. Taxpayers are the source for all government income yet not all taxpayers are created equal and like any ecological system, some species are more critical than others. I see there being four different kinds of taxpayers, each distinguished by their importance to the healthy functioning of the tax and government systems. Essential Taxpayers – Individuals and corporations that work in private industry. In addition to consumption taxes, they also pay high personal income taxes. These guys are the main funders of the tax system and without them no system is sustainable. Productivity Taxpayers – Individuals and corporations that work in the private industry but do not earn much money or profit. Instead their […]

Aug 23

Equating Fame with Talent is like Telling Time with a Thermostat

August 23, 2008 by Chris Billows in Spirit Speculations 2 comments tags: Comprehensive Analysis, Foolishness

I was at a concert where I and a friend watched Tinsley Ellis perform. Tinsley is a a great blues musician and while we both agreed that we got our entertainment dollar’s worth with his performance, we disagreed about the quality of the opening act. The band that opened was named Deano and the Funky Bunnies, a local band that made a spirited effort to bring their cover tunes alive. My friend said that he was not surprised that they were confined to obscurity since they were not as talented and famous as Tinsley. I challenged him to define what talent is. Is it the ability to play the same music as well as Tinsley? Is it the ability to write your own music? Is it something else like fame? His ill-defined notion of talent is just a sneaky way of pretending that one particular artist is better than another. If talent means playing a blues song as well as Tinsley, then I am convinced that most reasonably capable musicians would be able to play something just as well as him. It would take time, some more than others to learn the piece, but they would all be be able […]

Aug 08

Book Review: The End of History and the Last Man by Francis Fukuyama

August 08, 2008 by Chris Billows in Political Ponderings 0 comments tags: Comprehensive Analysis, Meta History, Political Opinion, Western Ascendance

A controversial book that created a storm of derision and disbelief when it came out following the collapse of communism in 1992. Fukuyama argues how the West’s liberal capitalist democratic model of governance has become the epitome of human civilization. The West represents the final step in mankind’s political evolution. Fukuyama says that there are no other political models to truly challenge liberalism. Authoritarian regimes of both the right and left political wings will rise but eventually fall. Globalization is just the latest incarnation of the Western model being embraced by most of the world community. It is too deeply rooted to ever see a major reversal. Liberalism, capitalism, and democracy have won and the ideological conflict of the past 20th century is over. Fukuyama named his book in part because he believes that Hegel’s view that human society would evolve into rationale governance has arrived and history has ended. Following 9-11 many considered this book to be irrelevant. Despite its title, Fukuyama did not predict an end to conflict between the West and other ideologies. Some countries or regions might fall under the sway of religious fundamentalism (Middle East) or cultural co-opting of capitalism (Asia), but these will not […]

Jul 30

A World Beyond Political Parties?

July 30, 2008 by Chris Billows in Political Ponderings 0 comments tags: Comprehensive Analysis, Political Opinion, Poltical Party Corruption

In my previous post I listed a ranking of political parties from the frivolous to the functional. Despite their ideological and practical differences, they all function for the same purpose: To gain power and to use this power to make the world a better place according to their principles. My experience in the Green Party which I consider to be the most egalitarian and sensitive political party is that the very nature of party politics brings out the worst in people. The people in the Green party believe that they are being inclusive, sensitive, and egalitarian. In fact, they use those concepts in as ideological weapons to silence those who do not agree with them. Inclusiveness becomes pandering to special interest groups, sensitivity becomes political correctness, and egalitarianism becomes communism. The problem is that the Greens share the same corrupt social structure as the other parties. They are held together by ideology which is used in the worst way to silence those who do not agree with those in power. In my earlier blog Ideology vs Philosophy, the biggest problem in politics is the abdication of personal responsibility to blindly follow party ideology. So what’s the solution? In doing a […]

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Keep Asking Until You Get The Answer You Want

The Game of Monopoly: A Lesson in Boring Game Design

An Ecology of Taxpayers

Equating Fame with Talent is like Telling Time with a Thermostat

Book Review: The End of History and the Last Man by Francis Fukuyama

A World Beyond Political Parties?

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